Grievance Redressal

Under Section 13 of the DPDP Act, 2023, every data fiduciary must provide a way for data principals to raise complaints about how their personal data is processed. This page describes how to raise a grievance with ACH Security and what to expect.

Grievance Officer

Grievance Officer: ACH Security Compliance Desk
Email: support@achsecurity.com
Subject line: "Grievance — [your name/company]"

What you can raise a grievance about

• How we've collected, used, or shared your personal data
• A request to access, correct, or erase your data that hasn't been actioned
• Suspected unauthorized processing of your data
• Any other concern about our compliance with the DPDP Act

Our response timeline

We acknowledge every grievance within 24 hours of receipt and aim to resolve it within 7 business days for straightforward requests, and no later than 30 days for anything requiring further investigation — in line with the response timelines expected under the DPDP Act.

If you're not satisfied

If you're not satisfied with our response, you have the right to file a complaint with the Data Protection Board of India.

Related

See also our Privacy Policy and Data Principal Rights pages.